FREQUENTLY ASKED QUESTIONS

WHAT CAN I EXPECT FROM THERAPY?

Therapy will look different for everyone. It depends on many variables, such as your specific goals and the issues you may be struggling with. Generally, the first 1-2 sessions focus on assessment, giving me a general idea of who you are and what your experiences have been like up to now. From there, we discuss your goals and move forward in the therapeutic process. To get a better idea of what therapy would look like for you, feel free to book a complimentary 15-minute consultation for us to connect.

WHAT IS CONFIDENTIAL IN OUR SESSIONS?

Overall, our sessions are held to the highest level of confidentiality possible. This means that anything shared by you in our sessions stays between us. The content of our sessions will not be discussed with anyone without your consent or knowledge. Whether or not you are a client of mine is also confidential and will not be revealed to anyone without your consent. More information on confidentiality can be found here:

https://www.ccpa-accp.ca/wp-content/uploads/2014/10/StandardsOfPractice_en.pdf

 

We would inform you before taking any actions described below.

 

The cases where confidentiality may be breached:

  • There is an imminent danger to an identifiable third party or to self

  • A child is being abused or neglected

  • Disclosure is ordered by a court of law

WHAT IS YOUR CANCELLATION POLICY?

We require at least a 48-hour notice when cancelling an upcoming session. Cancelling with at least 48 hours notice allows your spot to go to another client. If less than 48 hours notice is given, the total cost of the session is due in full.

DO YOU ACCEPT INSURANCE?

Many insurance companies cover counselling services by professionals holding either the RCC or CCC designation. Both Nicole and Spencer currently hold an RCC designation. Spencer also holds a CCC designation. If you plan on using insurance, it is important to check whether it covers a counsellor with either an RCC or CCC designation. Please note that we do not offer direct billing. This means that it is the client’s responsibility to contact their insurance company in order to determine whether counselling services are included in their plan and to verify the service providers approved under the plan.